Day-to-day Support and Maintenance

IT projects don't end on launch day, they end when the last user logs off. Demwell Technology Consulting understands that you need to make sure that your technology is adapted to meet your changing needs, that it is kept up-to-date and secure, and that repair and maintenance happen in a proactive way to keep your work running smoothly. We offer a selection of monthly support packages that will keep your systems up and running, and we offer hourly rates for additional proactive and emergency support work. Our company offers personal, responsive on-site support and contact by email, telephone, or in person. We can also act quickly to support you remotely. If you have substantial IT support needs, we would be pleased to meet with you to customize a package that suits your organization. We can support you in many ways:

• Microsoft Windows, Linux, and Mac OS X (Apple) workstation support, including

  • OpenOffice.org and Microsoft Office

  • Open-source desktop publishing, graphics, and design
  • Adobe Creative Suite
  • Accounting suites including Simply Accounting and Peachtree
  • Internet applications including Firefox, Safari, and Chrome, Thunderbird, and Outlook/Entourage
  • Emacs, Eclipse, and Visual Studio development environments
  • Operating system maintenance and upgrades
  • Workstation backups and imaging
  • Printing, workstation backup, roaming profiles, single sign-on, and more
• Managed and unmanaged networks
• Security updates and patches
• Nightly automated on and off-site backups
• On-site computer hardware maintenance
• Server and cluster administration
• Web site administration
• Internet, routers, and wireless internet maintenance
• Power supply testing and maintenance
• Data centre administration